Terms of Service

Orders & confirmation

Orders are placed and paid on our website. After successful payment, our automated system processes your order. We do not confirm orders by chat (LINE, WhatsApp, Telegram, or similar).

Email is optional. If you provide an email at checkout, our system sends automated emails such as order confirmation and order delivered notices. If you do not provide an email, you will not receive system emails. You can still track your order on the cart page by entering the phone number used at checkout.

We contact you only if required information is missing or unclear, using the communication method you chose at checkout. If your order details are complete and clear, we will not contact you for confirmation.

Temporary order-page chat

When enabled, you may use a temporary chat on your order tracking page (the private token link) to reach the Lanna Bloom team about delivery details, coordination, or post-delivery issues. This chat is a support backup channel. It is not used to place orders or confirm payment, and it is not end-to-end encrypted.

Message history is permanently deleted 2 hours after the order is marked delivered, matching the issue-reporting window in our refund and replacement policy. After deletion, messages cannot be recovered. LINE, WhatsApp, and phone remain available as usual contact channels.

More detail on how chat messages are handled is in our Privacy Policy.

Currency and payment

All product, delivery, and payment prices are set and charged in Thai baht (THB). Any other currency shown on the website is an estimate for convenience only. Your bank or card issuer determines the final exchange rate and may charge a foreign-transaction fee.

Refunds / replacements

Please see our Refund / Replacement Policy.

Privacy

See our Privacy Policy and Cookie Policy.